PRIVACY POLICY

Welcome to tidalbox.ca!

At tidalbox.ca, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase from us.

Information We Collect

When you visit our website and place an order, we collect certain information from you, including your name, email address, shipping address, payment information, and phone number. We collect this information to process your order, communicate with you, and provide you with the best possible service.

Third-Party Service Providers

We may use third-party service providers to assist with various aspects of our business operations. These providers may have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

One such service provider we use is Shippo for shipping purposes. When you place an order with us, we may share your name, shipping address, and contact information with Shippo to facilitate the delivery of your order. Please note that Shippo has its own privacy policy, and we encourage you to review it for more information on how they handle your data.

Wix Data Collection

Please note that our website is hosted on the Wix.com platform. Wix collects certain data when you visit our site, such as site usage analytics, cookies, and IP addresses. For more information on how Wix collects and uses your data, please refer to Wix's Privacy Policy.

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your order
Provide customer support
Improve our products and services
Comply with legal obligations

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including for accounting, legal, or reporting purposes.

Your Rights

You have the right to access, correct, or delete your personal information. If you have any questions or concerns about our use of your data, please contact us at simon.anderson.forsythe@gmail.com.

Canadian Customers

As we exclusively serve customers in Canada, we collect and process your personal information in accordance with Canadian privacy laws.

Security

We take the security of your personal information seriously and use industry-standard measures to protect it from unauthorized access, disclosure, alteration, or destruction.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically.

By using our website and providing your personal information, you consent to the collection and use of your information as outlined in this Privacy Policy.